Prepare your PC

Update Windows and drivers

1. Open Windows Update and install the pending updates.
2. Check your PC manufacturer's tools for driver updates.
3. Press Windows key + R, type winver and note your Windows version and build. Support will ask for it.

Required components

1. Install the Visual C++ 2015-2022 runtime, x64.
2. Install the Visual C++ 2015-2022 runtime, x86.
3. Install the DirectX end-user runtime.
4. Restart the PC after the installs finish.

Check for conflicting software

If start-up is unreliable, review recently installed utilities, overlays and monitoring tools. Turn them off one at a time and test after each change.

Restart and review

• Windows and drivers are up to date.
• Conflicting software has been reviewed.
• The PC has been restarted.